Privacy Policy & Patient Rights

Who we are

Transcend Integrated Healthcare (TIH) is a Supportive and Palliative Care Medical (Physician) Practice that works with your physicians including your primary care doctor, your specialists, as well as with your home health, or any other supporting agency that is helping take care of you.  As a result we do share some information with your care providers to improve your overall care.

Our website address is: https://www.tihealthcare.net

Patient Rights and Responsibilities

As a patient, it’s a good idea to educate yourself about your rights and responsibilities. As always, our staff is available to you to answer any questions you may have.

Our Ethical Directives

Transcend Integrated Healthcare believes in and follows strict ethical guidelines.  Our services are open to all persons as long as they have a chronic disease and we offer some type of benefit with our involvement.  There are circumstances where we will not be able to offer any further assistance or provide any benefit with our involvement.  In this case, we will notify you and your family, and sign off the case once we insure proper follow up has been arranged. Ethically, we cannot follow a patient if we are not providing a service.

We do not discriminate based on a person’s background, race, color, religion, sexual orientation.  In fact, we encourage you be open with your needs with us so we can help arrange the best possible care for you and your loved ones.

Living Will and Medical Power of Attorney (MPOA)

In the event that you cannot make medical decisions for yourself, it is important to have these legal documents prepared, so your loved ones can follow your wishes.  A attorney can help you in setting up a living will or MPOA.

During our visits, we will discuss your treatment preferences, and document your wishes via the Texas Medical Orders for Scope of Treatment (MOST) Form.  We will add this form to your medical records, and provide you with a copy to keep with you and to give to your loved ones.

  • Living Will
  • Durable Power of Attorney
  • MPOA
  • MOST Form

Patient Financial Obligations

We do bill insurances for our services.  Please contact the office for a list of insurances we currently are accepting.  Any unpaid balances will be the responsibility of the patient or responsible financial party.  We do offer financial assistance to our patients for medical services in times of extreme hardship via Mizzan Charitable Trust.  Please call the office if you would like to apply.  To be eligible for this assistance, you must submit the necessary documents and meet established qualifications.

Patient rights and responsibilities

As a patient, you have the right to:

  • Be fully informed of all your patient rights and receive a written copy, in advance of furnishing or discontinuing care whenever possible.
  • Not be discriminated against because of your race, beliefs, age, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression or your ability to pay for care.
  • Be treated with dignity and respect, including cultural and personal beliefs, values and preferences.
  • Confidentiality, reasonable personal privacy, security, safety, spiritual or religious care accommodations and communication. If communication restrictions are necessary for patient care and safety, documentation must explain the restrictions to the patient and family.
  • Be protected from neglect, exploitation and verbal, mental, physical or sexual abuse.
  • Receive information about your condition, including unanticipated outcomes.
  • Agree and be involved in all aspects and decisions of your care, including:
    • Refusing care, treatment and services to the extent permitted by law and to be informed of the consequences of your actions.
    • Resolving problems with care decisions.
  • Make informed decisions regarding care, including options, alternatives, risks and benefits.
  • Have a family member or representative of your choice and your physician notified of any medical needs.
  • Know the individual(s) responsible for, as well as those providing, your care, treatment and services.
  • Family’s or representative’s notification of your decisions regarding your care plan.
  • An appropriate assessment and management of your pain and as applicable other serious burdensome symptoms.
  • File a grievance (complaint) and to be informed of the process to review and resolve the grievance.

Patient satisfaction questionnaire

We constantly measure our patient’s satisfaction with the medical care and services they receive. We also seek ways to improve how we meet your expectations.

As a patient or former patient, you may be asked to respond to a questionnaire designed to gauge your level of satisfaction with our care.  We hope you will take the few minutes to complete the survey. Your comments are important to us. Patient satisfaction is one of our top priorities.

Patient concerns

Have a complaint? Please let us know. Call our office, 469-757-1600 and discuss your concerns with our Practice Manager, Ms. Fatin Qutob.  She will help address your concerns and take appropriate action.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. We do not share any website or patient data with any of our partners without your written consent. We follow healthcare best practices. Patient information is encrypted by appropriate security and stored securely with our EMR Provider. We do not share patient information without a release of medical information form. We may make referrals to other physicians, providers to help facilitate and optimize your care. In this situation, we will get permission from you either during your visit or via writing before making the referral.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.